Terms and Conditions

Last Updated: September 4, 2026

Welcome to Bio Minerals Kft. These Terms & Conditions govern your access to and use of the Bio Minerals Kft. website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. Company Information

The website is operated by:

Bio Minerals Kft.
Registered Address: 5463 Nagyrév, Újtelep út 15., Hungary
Tax Number: 32938801-1-16
Phone: +36 70 593 2027

For questions regarding our products, orders, or these Terms & Conditions, please contact us using the contact information provided on our website.

2. About Our Products

Bio Minerals Kft. offers natural mineral specimens and related products, including minerals, crystals, fossils, petrified wood, and educational products related to minerals and biology.

Our products are selected for characteristics such as natural appearance, structure, provenance, educational value, and scientific interest.

Because many of our products are natural geological specimens, individual pieces may vary in:

  • Color and tone
  • Shape and size
  • Crystal formation
  • Patterns and markings
  • Inclusions
  • Surface characteristics
  • Texture
  • Weight
  • Natural fractures or imperfections

These variations are normal characteristics of natural specimens and should not automatically be considered defects.

3. Product Descriptions and Images

We make reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, and other information displayed on the website are accurate.

However, photographs may not represent the exact appearance of every individual specimen unless specifically stated in the product listing.

Colors may also appear differently depending on your monitor, smartphone, tablet, lighting conditions, and display settings.

Where a product listing refers to a particular specimen, the information provided in that listing will apply to that individual item.

4. Natural Characteristics of Minerals and Gemstones

Natural minerals, crystals, fossils, and petrified wood may contain characteristics resulting from their natural formation.

These may include:

  • Natural inclusions
  • Veins
  • Color variations
  • Minor chips
  • Surface irregularities
  • Fractures
  • Growth patterns
  • Weathering
  • Other geological features

Such characteristics may contribute to the uniqueness and scientific or aesthetic value of a specimen.

Customers should carefully review the product description and available photographs before purchasing.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Modify product information
  • Correct availability information
  • Refuse or cancel an order where necessary

If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, refund the amount paid for the unavailable product.

6. Prices

All product prices are displayed on the website in the currency indicated at the time of purchase.

Prices may be changed at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where correction is required because of an obvious pricing or technical error.

Any applicable taxes, shipping charges, customs duties, or other fees will be handled as indicated during checkout or as required by applicable law.

7. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

You are responsible for ensuring that all information provided during checkout is accurate and complete.

This includes:

  • Your name
  • Billing information
  • Shipping address
  • Email address
  • Telephone number
  • Payment information

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product availability issues, payment problems, suspected fraud, technical errors, or incorrect product information.

If an order is cancelled after payment has been received, any applicable refund will be processed using the appropriate payment method.

8. Payment

Payment must be completed using one of the payment methods made available through the website.

You agree that all payment information you provide is accurate and that you are authorized to use the selected payment method.

Orders may be delayed or cancelled if payment cannot be successfully processed.

Payment processing may be handled by third-party payment providers. Such providers may have their own terms and privacy policies.

9. Shipping and Delivery

Orders will be shipped to the address provided during checkout.

Delivery times displayed on the website are estimates and may vary depending on the destination, shipping provider, holidays, weather, customs procedures, and other circumstances beyond our reasonable control.

Bio Minerals Kft. is not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information supplied by the customer, or other circumstances outside our reasonable control.

Customers are responsible for ensuring that the provided delivery address is complete and accurate.

10. International Orders

If products are ordered for delivery outside Hungary, the customer is responsible for complying with applicable import laws and regulations in the destination country.

Depending on the destination, additional charges may apply, including:

  • Customs duties
  • Import taxes
  • VAT or other applicable taxes
  • Customs processing fees
  • Brokerage or handling fees

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Bio Minerals Kft. cannot guarantee that customs authorities in every destination country will permit the import of a particular mineral, fossil, gemstone, or other geological specimen.

Customers should check their country’s applicable import requirements before placing an international order.

11. Returns and Refunds

Returns and refunds are subject to our applicable Return & Refund Policy and mandatory consumer rights under applicable law.

If you wish to return a product, please contact us using the contact information provided on our website and follow the return instructions supplied by our customer service team.

Products may need to be returned in their original condition and packaging where required.

Nothing in these Terms & Conditions is intended to limit any mandatory statutory rights available to consumers under applicable law.

12. Damaged or Incorrect Orders

Please inspect your package and products promptly after delivery.

If you receive:

  • A damaged product
  • An incorrect product
  • A missing product
  • A product that appears substantially different from what was ordered

please contact us as soon as reasonably possible.

We may request photographs of the product, packaging, shipping label, or damage to help us investigate the issue and, where applicable, process a claim with the shipping provider.

Please retain the original packaging until the matter has been resolved.

13. Educational and Scientific Information

Bio Minerals Kft. provides educational content concerning minerals, biology, geology, fossils, mineral composition, and related subjects.

This information is intended for general educational purposes.

Although we aim to provide useful and accurate information, website content should not be treated as a substitute for professional scientific, medical, geological, or other specialist advice.

Where appropriate, users should independently verify information before relying on it for professional or specialized purposes.

14. Metaphysical or Traditional Claims

Some minerals and crystals may be traditionally associated with spiritual, cultural, symbolic, or metaphysical properties.

Any such information presented on our website is provided for informational, cultural, or historical purposes only.

Such descriptions do not constitute medical, therapeutic, scientific, or health claims, and our products should not be purchased or used as a substitute for professional medical treatment or advice.

15. Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to gain unauthorized access to website systems
  • Interfere with website security or functionality
  • Introduce malicious software or harmful code
  • Attempt to access another user’s account or information
  • Copy or reproduce website content without authorization
  • Use automated systems to improperly collect or reproduce website content
  • Engage in activities that could damage, disable, or interfere with the website

We reserve the right to restrict or terminate access to the website where permitted by law if these Terms are violated.

16. Intellectual Property

Unless otherwise stated, the content available on the Bio Minerals Kft. website is owned by or licensed to Bio Minerals Kft.

This may include:

  • Website text
  • Product descriptions
  • Photographs
  • Graphics
  • Logos
  • Branding
  • Educational materials
  • Videos
  • Page layouts
  • Other original content

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

17. Customer Reviews and Submitted Content

If the website allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that the submitted content is lawful, accurate, and does not infringe the rights of another person.

You must not submit content that is:

  • False or deliberately misleading
  • Defamatory
  • Abusive
  • Illegal
  • Infringing
  • Malicious
  • Promotional spam
  • Harmful to others

We reserve the right to remove content that violates these Terms or applicable law.

18. Third-Party Services

Our website may use third-party services for purposes such as payment processing, shipping, analytics, hosting, security, or other website functionality.

Third-party services may operate under their own terms and privacy policies.

Bio Minerals Kft. is not responsible for the independent policies or practices of third-party service providers to the extent permitted by applicable law.

19. External Links

Our website may contain links to external websites.

These links may be provided for informational or practical purposes.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Bio Minerals Kft. shall not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or products where such liability may lawfully be excluded.

We are not responsible for circumstances outside our reasonable control, including shipping disruptions, customs delays, natural disasters, technical failures, or other force majeure events.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

We process personal information as necessary to operate our website, process orders, provide customer service, arrange delivery, and comply with applicable legal obligations.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and protected.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be published on this page and will become effective from the date indicated in the updated version, subject to applicable legal requirements.

We recommend reviewing this page periodically.

23. Governing Law and Consumer Rights

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Hungary, subject to mandatory consumer protection rights and other applicable laws.

Nothing in these Terms is intended to restrict or remove rights that consumers are legally entitled to exercise.

Where applicable, disputes may be subject to the jurisdiction of the competent courts in accordance with applicable law.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or limited to the extent necessary, while the remaining provisions shall continue to apply.

25. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, returns, or any other matter relating to our website, please contact us:

Bio Minerals Kft.
Address: 5463 Nagyrév, Újtelep út 15., Hungary
Phone: +36 70 593 2027
Tax Number: 32938801-1-16

You can also use the contact form available on our website.

By using the Bio Minerals Kft. website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.